How to make digital management technologies work for you
Posted by Tilt Recruitment on November 4, 2020
As more and more processes become automated, and the workforce becomes a blend of human and digital, digital workforce management is increasingly vital for security, scalability, and efficiency.
But many companies don’t know the four key areas they need to focus on to get the most out of this new technology. Do you? Read on to find out…
- Governance And Security
The merging of human and digital workforces makes a unified governance environment essential. Automated processes have to meet compliance and audit requirements. And with cybercrime running rampant in the wake of COVID, mitigating security risks is also essential. But most companies fail to consider the risks of automation, such as giving software robots access to sensitive data.
The solution for managers is to use digital workforce management software to gain central control, enabling them to time software robot releases to coincide with overall IT system updates, thus minimising the risk of failures and disruptions in the digital workforce, and to restrict and monitor access to information for both human and digital workers.
One useful way to do this is by segregating duties: splitting up tasks across several workers or even several departments, so that no one person has too much sensitive information.
For security, auditability and compliance, digital workforce management solutions should enable companies to manage digital workers for their entire lifespan, from creation to decommissioning.
- Workforce Orchestration and Management
With an open platform, you can allocate the right task to the right worker (human or digital) at the right time, control the cost and complexity of tasks and projects, and take advantage of the newest AI technologies as soon as they’re launched. You can also use custom code to connect to external applications and expand your digital workforce faster.
A platform that supports modular robot building and reuse enables you to build sophisticated robots without needing to write complex code.
For continuous improvement, you need complete visibility of all the resources carrying out all the tasks in the process. You should know which tasks are in progress, which are coming up next, and how process performance is stacking up against KPIs.
An intelligent automation platform can give you this data for every process in your organisation, breaking down silos and making it easy to see where you can implement digital workforce automation next to get the best results for your business.
To succeed, intelligent automation has to be scalable. Most businesses so far have fallen at this hurdle, mainly because of process fragmentation.
Counterintuitively, this doesn’t mean your processes are fragmented. It means the resources (automatic and digital ones included) that are carrying out your processes are trapped in silos, racking up higher overheads and weakening the ROI of digital transformation.
Because it gives you visibility across the board, an open, integrated platform will solve this.
To get the most out of digital workforce management, you need a customisable low-code intelligent automation platform. This will enable you to build and manage a successful digital workforce that massively increases your capacity and lets human and robot workers support
Companies that want to excel in digital workforce management should explore low-code, customizable, intelligent automation platforms. A solution such as this harnesses the power of RPA, letting organizations build and manage a digital workforce, exponentially increasing capacity and integrating human and robot workers so their efforts amplify each other.